CX Journal #3: Rituals That Build Lifelong Customer Bonds

Why traditional CX metrics don’t work for Gen Z (and what to track instead)

The End of the Race to Zero: Is a New Era Coming for Singapore’s Telecoms?

Persistent SIM Binding for OTT Apps: India’s Security Masterstroke or a Privacy Disaster in the Making?

GPT-5: OpenAI just rewrote the AI playbook — again

CX Journal 2: We put Indonesia and Singapore’s immigration to the test - the surprises will shock you

The $1.5B Signal: Why the Genesys Funding Round Marks a New Era in Customer Experience Technology

Sovereign Cloud Wars: Is Airtel India’s David Against Global Goliaths?

CX Journal #1: Frictionless Journeys and Playful Stays

The Need for (Less) Speed: Why Smart Sales Teams Are Slowing Down to Go Further

NiCE Acquires Cognigy: A Strategic Catalyst for AI-Driven CX Orchestration

Trust Bank: Velocity over depth?

CX Stars 2024: Indonesia Emerges as a CX Powerhouse

Experience-Led Selling: Why a Winning Sales Motion Should Feel Like Spotify

Why Telcos Need to “Un”Telco Themselves Before Becoming Techcos

How Ancient Wisdom and Modern AI Can Revolutionise Human Health

“You Can’t Sell to Me”: Why Buyers Hold All the Power in B2B Sales

Podcasts as the hidden engine of customer loyalty- use cases, impact, and more

E-commerce, Online travel fuel growth for Brunei Digital Economy

Your LLM Just Dialed In — Meet TLMs: The Telecom Brains Revolutionizing Networks

The Role of social media in digital customer experience management: Leveraging platforms effectively

From Content Overload to Clarity: Fixing the Sales Fatigue

A Way to Remember, A Reason to Continue: Reimagining Sahabat-AI

Zus Coffee: Blending innovation and authenticity

Rae 2.0: Powering the Next Chapter of Enterprise Sales Excellence with CelcomDigi

Reimagining CX with DTOC: Use cases, impact, and what’s next

Reimagining the Humble Bagel: How Popup Bagels Wins with Customer Journey Innovation

SBI hits a new high in profitability 

What High-Performing Reps Do That Your Tech Stack Isn’t Supporting

Journey to Mischief: The Labubu Phenomenon Redefining Plush

Optimizing Targeted Subsidies in Malaysia through Digital Integration

The Cost of Poor Onboarding in B2B Sales

From Prompts to Payment: Agentic AI Is Here to Automate Checkouts

Sales enablement is failing—but what do top teams do differently?

How Google’s Project Astra and AI Search redefining context-aware CX

The New Mission for Telcos: From Just Connecting to Powering AI

When brand promises fall short of customer expectations

Your AI Agent Is Brilliant — But It Might Also Be a Security Nightmare

Top 10 AI-powered IVR features in 2025

AI-Driven Supervisor Efficiency: Revolutionizing Contact Center Management

Journey innovation: The Jellycat Fish & Chips Experience

Introduction to the Model Context Protocol: Revolutionizing How AI Agents Use Tools

Realizing the full promise of omnichannel: Your journey to true value

KakaoBank: 3 power moves to unlock growth

Inside Bank Mandiri’s Digital Strategy

AI’s New Secret Weapon: Agent Protocols for Smarter Collaboration

How Much is Really Enough? A CX Lesson from Emirates

How top companies turn employee smiles into scalable success

CIMB @ 100: Shaping the next century of growth

HLB's digital drive