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Blogs
Aug 18
CX Journal #3: Rituals That Build Lifelong Customer Bonds
Aug 14
Why traditional CX metrics don’t work for Gen Z (and what to track instead)
Aug 12
The End of the Race to Zero: Is a New Era Coming for Singapore’s Telecoms?
Aug 12
Persistent SIM Binding for OTT Apps: India’s Security Masterstroke or a Privacy Disaster in the Making?
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CX Journal #3: Rituals That Build Lifelong Customer Bonds
Manoj Menon
August 18, 2025
Why traditional CX metrics don’t work for Gen Z (and what to track instead)
Harshit Gulati
August 14, 2025
The End of the Race to Zero: Is a New Era Coming for Singapore’s Telecoms?
Manoj Menon, Sanskar Rathee
August 13, 2025
Persistent SIM Binding for OTT Apps: India’s Security Masterstroke or a Privacy Disaster in the Making?
Jatin Batra
August 13, 2025
GPT-5: OpenAI just rewrote the AI playbook — again
William Kiong Wai Lun
August 12, 2025
CX Journal 2: We put Indonesia and Singapore’s immigration to the test - the surprises will shock you
Nikita Narula, Manoj Menon
August 12, 2025
1 / 39
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PRODUCT
AI
TECH
Why traditional CX metrics don’t work for Gen Z (and what to track instead)
Harshit Gulati
August 14, 2025
PRODUCT
AI
TECH
The End of the Race to Zero: Is a New Era Coming for Singapore’s Telecoms?
Manoj Menon, Sanskar Rathee
August 13, 2025
PRODUCT
AI
TECH
Persistent SIM Binding for OTT Apps: India’s Security Masterstroke or a Privacy Disaster in the Making?
Jatin Batra
August 13, 2025
PRODUCT
AI
TECH
GPT-5: OpenAI just rewrote the AI playbook — again
William Kiong Wai Lun
August 12, 2025
PRODUCT
AI
TECH
CX Journal 2: We put Indonesia and Singapore’s immigration to the test - the surprises will shock you
Nikita Narula, Manoj Menon
August 12, 2025
PRODUCT
AI
TECH
Sovereign Cloud Wars: Is Airtel India’s David Against Global Goliaths?
Jatin Batra
August 11, 2025
PRODUCT
AI
TECH
CX Journal #1: Frictionless Journeys and Playful Stays
Manoj Menon
August 7, 2025
PRODUCT
AI
TECH
Trust Bank: Velocity over depth?
Atif Khan
August 7, 2025
PRODUCT
AI
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CX Stars 2024: Indonesia Emerges as a CX Powerhouse
Syahirah Raffi
August 7, 2025
PRODUCT
AI
TECH
Experience-Led Selling: Why a Winning Sales Motion Should Feel Like Spotify
William Kiong Wai Lun
August 7, 2025
PRODUCT
AI
TECH
Why Telcos Need to “Un”Telco Themselves Before Becoming Techcos
Manoj Menon, Jayesh Easwaramony
July 23, 2025
PRODUCT
AI
TECH
How Ancient Wisdom and Modern AI Can Revolutionise Human Health
Chari TVT
July 23, 2025
PRODUCT
AI
TECH
“You Can’t Sell to Me”: Why Buyers Hold All the Power in B2B Sales
William Kiong Wai Lun
July 23, 2025
PRODUCT
AI
TECH
Podcasts as the hidden engine of customer loyalty- use cases, impact, and more
Harshit Gulati
July 15, 2025
PRODUCT
AI
TECH
E-commerce, Online travel fuel growth for Brunei Digital Economy
Simran Arunkumar
July 15, 2025
PRODUCT
AI
TECH
The Role of social media in digital customer experience management: Leveraging platforms effectively
Rinoo Rajesh
July 15, 2025
PRODUCT
AI
TECH
A Way to Remember, A Reason to Continue: Reimagining Sahabat-AI
Ghani Fakkar
July 15, 2025
PRODUCT
AI
TECH
Zus Coffee: Blending innovation and authenticity
Syahirah Raffi
July 15, 2025
PRODUCT
AI
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Reimagining CX with DTOC: Use cases, impact, and what’s next
Harshit Gulati
July 15, 2025
PRODUCT
AI
TECH
Reimagining the Humble Bagel: How Popup Bagels Wins with Customer Journey Innovation
Manoj Menon
July 23, 2025
PRODUCT
AI
TECH
SBI hits a new high in profitability
Atif Khan
July 23, 2025
PRODUCT
AI
TECH
Journey to Mischief: The Labubu Phenomenon Redefining Plush
Varnika Goel
July 28, 2025
PRODUCT
AI
TECH
Optimizing Targeted Subsidies in Malaysia through Digital Integration
Chari TVT
June 17, 2025
PRODUCT
AI
TECH
From Prompts to Payment: Agentic AI Is Here to Automate Checkouts
Priyanka Sharma
July 28, 2025
PRODUCT
AI
TECH
How Google’s Project Astra and AI Search redefining context-aware CX
Harshit Gulati
June 15, 2025
PRODUCT
AI
TECH
The New Mission for Telcos: From Just Connecting to Powering AI
William Kiong Wai Lun
June 10, 2025
PRODUCT
AI
TECH
When brand promises fall short of customer expectations
Syahirah Raffi
June 10, 2025
PRODUCT
AI
TECH
Your AI Agent Is Brilliant — But It Might Also Be a Security Nightmare
Shivam Setia
May 30, 2025
PRODUCT
AI
TECH
AI-Driven Supervisor Efficiency: Revolutionizing Contact Center Management
Rinoo Rajesh
May 30, 2025
PRODUCT
AI
TECH
Realizing the full promise of omnichannel: Your journey to true value
Rinoo Rajesh
May 16, 2025
PRODUCT
AI
TECH
KakaoBank: 3 power moves to unlock growth
Atif Khan
May 16, 2025
PRODUCT
AI
TECH
Inside Bank Mandiri’s Digital Strategy
Atif Khan
May 13, 2025
PRODUCT
AI
TECH
AI’s New Secret Weapon: Agent Protocols for Smarter Collaboration
Priyanka Sharma
May 16, 2025
PRODUCT
AI
TECH
How Much is Really Enough? A CX Lesson from Emirates
Manoj Menon
July 28, 2025
PRODUCT
AI
TECH
How top companies turn employee smiles into scalable success
Harshit Gulati
May 6, 2025
PRODUCT
AI
TECH
CIMB @ 100: Shaping the next century of growth
Atif Khan
April 28, 2025
PRODUCT
AI
TECH
HLB's digital drive
Atif Khan
April 25, 2025
PRODUCT
AI
TECH
The Evolving Journey of Sahabat-AI
Ghani Fakkar
April 23, 2025
PRODUCT
AI
TECH
12 Strategies to deliver outstanding organisational digital experience
Syahirah Raffi
April 16, 2025
PRODUCT
AI
TECH
OCBC Growth Roadmap 2025
Atif Khan
April 16, 2025
PRODUCT
AI
TECH
Using DataLoader to Batch and Optimize Database Queries in GraphQL
Gaurav Kumar
April 16, 2025
PRODUCT
AI
TECH
Revolut’s next big move: AI, biometric ATMs, and digital mortgages
Atif Khan
June 19, 2025
PRODUCT
AI
TECH
Adobe AI orchestrator- decoding the buzz
Harshit Gulati
April 16, 2025
PRODUCT
AI
TECH
What If Your Customers Marketed You?
Varnika Goel
April 16, 2025
PRODUCT
AI
TECH
The Rise of AI in Contact Centers: The new rulebook to elevate customer experience
Rinoo Rajesh
April 16, 2025
PRODUCT
AI
TECH
What will fuel UOB’s growth in 2025
Atif Khan
April 16, 2025
PRODUCT
AI
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Experiential Marketing in Consumer Goods: How Zappos, Chewy, and Lego Build Emotional CX
Harshit Gulati
April 16, 2025
PRODUCT
AI
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How SBI’s Centre of Excellence will reshape project financing
Atif Khan
April 16, 2025
PRODUCT
AI
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Snapshot of Thailand's Banking Sector in FY-24
Priyasha Chugani
April 16, 2025
PRODUCT
AI
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Banking made a piece of Cake
Sanskruti Wani
April 16, 2025
PRODUCT
AI
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Indonesia FY-24: A comprehensive banking sector update
Priyasha Chugani
April 16, 2025
PRODUCT
AI
TECH
Harnessing cultural heritage to transform into a CX-driven nation
Syahirah Raffi
April 16, 2025
PRODUCT
AI
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The Power of Experience: Trust Bank Singapore's remarkable journey to 1 million customers
Rashika Sethi
April 16, 2025
PRODUCT
AI
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SCBX’s AI Shift: Banking on Data, Automation, and Digital Finance
Atif Khan
April 16, 2025
PRODUCT
AI
TECH
AI Takes the Helm: How MWC 2025 Redefined the Future of Telecom
Shivam Setiia
April 16, 2025
PRODUCT
AI
TECH
Agent AI Tools: Enhancing Productivity and Customer Experience
Rinoo Rajesh
April 16, 2025
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AI
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MWC 2025: AI Takes the Driver’s Seat – Reinventing Connectivity, Networks, and Digital Experiences
Shivam Setia
July 15, 2025
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AI
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ChatGPT 4.5: A Leap Forward, But Don’t Hold Your Breath for Perfection Just Yet
Priyanka Sharma
July 28, 2025
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Building lasting customer relationships with emotional intelligence
Syahirah Raffi
April 16, 2025
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AI
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The Future of Work at DBS: AI-Driven Transformation
Atif Khan
April 16, 2025
PRODUCT
AI
TECH
Building communities: Harley-Davidson and Red Bull cultivating devotion
Harshit Gulati
April 16, 2025
PRODUCT
AI
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Navigating payment alerts safely
Nancy Niranjan
April 16, 2025
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AI
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Beyond the stethoscope: AI crafting future of healthcare
Harshit Gulati
April 16, 2025
PRODUCT
AI
TECH
Reimagining a new payment wave
Rashika Sethi
April 16, 2025
PRODUCT
AI
TECH
Touch 'n Go Digital’s winning recipe to outstanding CX
Syahirah Raffi
April 16, 2025
PRODUCT
AI
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Managing money is as exciting as playing Minecraft
Sanskruti Wani
April 16, 2025
PRODUCT
AI
TECH
A comprehensive review of Thailand’s banks in Q3 FY-2024
Priyasha Chugani
April 16, 2025
PRODUCT
AI
TECH
AI’s Next Battleground: OpenAI, Alibaba, and DeepSeek Race to Dominate the Model Wars
Priyanka Sharma
April 16, 2025
PRODUCT
AI
TECH
The evolution of customer experience in 2025: AI reshapes the landscape
Shivanu Shukla
April 16, 2025
PRODUCT
AI
TECH
Is the first satellite video call on smartphone a glimpse into telecom's future?
Manoj Menon, Simran Arunkumar
April 16, 2025
PRODUCT
AI
TECH
Strategic insights from Q3 FY-2024: A deep dive into Malaysian banks
Priyasha Chugani
April 16, 2025
PRODUCT
AI
TECH
Toyota rolls out AI agents for design & engineering, O-Beya
Shivam Setia
May 15, 2025
PRODUCT
AI
TECH
AI at the helm: Transforming the future of telecommunication industry
Harshit Gulati
April 16, 2025
PRODUCT
AI
TECH
The Dawn of AI Assistants: OpenAI's Tasks Takes Productivity to the Next Level
Priyanka Sharma
April 16, 2025
PRODUCT
AI
TECH
Will social media’s ‘Underconsumption Core’ trump overconsumption?
Syahirah Raffi
April 16, 2025
PRODUCT
AI
TECH
Turning up the volume: How podcasts cultivate brand communities
Minyi Wei
April 16, 2025
PRODUCT
AI
TECH
Neobanks Unplugged: How Playful Personalisation Revolutionises Digital Banking
Harshit Gulati
April 16, 2025
PRODUCT
AI
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OpenAI’s o3 and o3-mini New Models: End the Year with a Bang (Day 12 out of Day 12)
Dasha Azizah Afandi
April 16, 2025
PRODUCT
AI
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ChatGPT Powered Mac Apps (Day 11 out of 12)
Shivam Setia
April 16, 2025
PRODUCT
AI
TECH
“Ring, Ring, AI Calling!” OpenAI Debuts 1-800-CHATGPT (Day 10 out of 12)
Priyanka Sharma
April 16, 2025
PRODUCT
AI
TECH
API Glow-Up: OpenAI’s New Tools Are Every Developer’s Dream (Day 9 out of 12)
Dasha Azizah Afandi
April 16, 2025
PRODUCT
AI
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Revolutionising CX through the Metaverse
Aditya Narayan Chaudhuri
April 16, 2025
PRODUCT
AI
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The Search War Begins: OpenAI’s Bold Strike at Google and Apple’s Dominance (Day 8 out of 12)
Shivam Setia
April 16, 2025
PRODUCT
AI
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ChatGPT Projects: Your AI Workspace Awaits (DAY-7 out of 12)
Priyanka Sharma
April 16, 2025
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OpenAI’s Voice and Vision Revolution: A Leap Forward or a Privacy Puzzle? (Day 6 out of 12)
Shivam Setia
April 16, 2025
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Canvas x ChatGPT: Simplicity meets AI Power (Day 4 out of 12)
Shivam Setia
April 16, 2025
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The AI Dream Team: Apple Intelligence Powered by ChatGPT (Day 5 out of 12)
Dasha Azizah Afandi
April 16, 2025
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Google Unveils Willow: A Milestone in Quantum Computing
Priyanka Sharma
August 12, 2025
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Turbocharged Creativity: Sora is Now for Everyone (Day 3 out of 12)
Dasha Azizah Afand
April 16, 2025
PRODUCT
AI
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OpenAI’s Reinforcement Fine-Tuning: Teaching AI to Think Like Experts (Day 2 out of 12)
Priyanka Sharma
April 16, 2025
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From Insight to Impact: Digital Tools for Advancing Sustainability
Harshit Gulati
April 16, 2025
PRODUCT
AI
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OpenAI’s o1 Models: The Brainpower Boost AI Needed (Day 1 out of 12)
Priyanka Sharma
April 16, 2025
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AI Agents: My new digital colleague and secret weapon
Sourav Kumar
April 16, 2025
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Traversing the digital shift for elevated customer experiences
Syahirah Raffi
April 16, 2025
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Swipe, tap, send: The new payment paradigm
Shrestha Patodia
April 16, 2025
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The voice of Meesho: Revolutionizing customer support with AI, one call at a time
Sanskruti Wani
April 16, 2025
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Riding the Wave: How AI Agents are Transforming the Telecom Landscape
Shivam Setia
April 16, 2025
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Fueling Exceptional Experiences: How PETRONAS Leads the Pack in Customer Experience in Malaysia
Minyi Wei
April 16, 2025
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Sahabat AI: The Friend Indonesia Needs for a Digital Future
Dasha Azizah afandi
April 16, 2025
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Indonesia AI Day: Spotlighting Indonesia’s most unique AI startups
Ghani Fakkar
April 16, 2025
Introduction to the Model Context Protocol: Revolutionizing How AI Agents Use Tools
Revanth Regeti
May 16, 2025
Beginner's Guide to GraphQL: Setting Up Your Node.js Project with Ease
Gaurav Kumar
April 16, 2025
Graphql types
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April 16, 2025
Implementing GraphQL Schemas
Gaurav Kumar
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July 15, 2025
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April 16, 2025
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The Need for (Less) Speed: Why Smart Sales Teams Are Slowing Down to Go Further
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From Content Overload to Clarity: Fixing the Sales Fatigue
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