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Blogs
Sep 11
Blog page
The Future of Genius: From Human Potential to Agentic AI
Sep 8
Blog page
The Khairul Aming Phenomenon: How Authenticity Built Malaysia's Most Beloved Food Empire
Sep 4
Blog page
Unlocking Growth: The India–Japan Opportunity
Sep 1
Blog page
Leveraging AI to optimize workflow automation in BPOs
All the latest
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Tech
Product
PRODUCT
AI
TECH
The Future of Genius: From Human Potential to Agentic AI
Chari TVT
September 11, 2025
PRODUCT
AI
TECH
The Khairul Aming Phenomenon: How Authenticity Built Malaysia's Most Beloved Food Empire
Syahirah Raffi
September 8, 2025
PRODUCT
AI
TECH
Unlocking Growth: The India–Japan Opportunity
Hironobu Suzuki
September 8, 2025
PRODUCT
AI
TECH
Leveraging AI to optimize workflow automation in BPOs
Rinoo Rajesh
September 8, 2025
PRODUCT
AI
TECH
Leading Strategic Growth in the Age of AI
Chari TVT
September 1, 2025
PRODUCT
AI
TECH
How AI is transforming the future of business operations in 2025
Rinoo Rajesh
September 1, 2025
PRODUCT
AI
TECH
Enterprise AI Infrastructure: Navigating the Strategic Shift from Cloud Dominance to Hybrid Control
Avneesh Saxena
September 1, 2025
PRODUCT
AI
TECH
Navigating the Monsoon of Competition: Can ChatGPT Go Weather India’s Market Storm?
Jatin Batra
August 26, 2025
PRODUCT
AI
TECH
Uncovering the Wealth Gap: Why Hard Work Isn’t Always Fairly Rewarded
Chari TVT
August 26, 2025
PRODUCT
AI
TECH
The Changing Era of Search: From Keywords to Conversations
William Kiong Wai Lun
August 26, 2025
PRODUCT
AI
TECH
CX Journal #3: Rituals That Build Lifelong Customer Bonds
Manoj Menon
August 26, 2025
PRODUCT
AI
TECH
Why traditional CX metrics don’t work for Gen Z (and what to track instead)
Harshit Gulati
August 26, 2025
PRODUCT
AI
TECH
The End of the Race to Zero: Is a New Era Coming for Singapore’s Telecoms?
Manoj Menon, Sanskar Rathee
August 26, 2025
PRODUCT
AI
TECH
Persistent SIM Binding for OTT Apps: India’s Security Masterstroke or a Privacy Disaster in the Making?
Jatin Batra
August 13, 2025
PRODUCT
AI
TECH
GPT-5: OpenAI just rewrote the AI playbook — again
William Kiong Wai Lun
August 12, 2025
PRODUCT
AI
TECH
CX Journal 2: We put Indonesia and Singapore’s immigration to the test - the surprises will shock you
Nikita Narula, Manoj Menon
August 12, 2025
PRODUCT
AI
TECH
The $1.5B Signal: Why the Genesys Funding Round Marks a New Era in Customer Experience Technology
Shivanu Shukla
August 22, 2025
PRODUCT
AI
TECH
Sovereign Cloud Wars: Is Airtel India’s David Against Global Goliaths?
Jatin Batra
August 11, 2025
PRODUCT
AI
TECH
CX Journal #1: Frictionless Journeys and Playful Stays
Manoj Menon
August 7, 2025
PRODUCT
AI
TECH
The Need for (Less) Speed: Why Smart Sales Teams Are Slowing Down to Go Further
William Kiong Wai Lun
August 7, 2025
PRODUCT
AI
TECH
NiCE Acquires Cognigy: A Strategic Catalyst for AI-Driven CX Orchestration
Shivanu Shukla
August 7, 2025
PRODUCT
AI
TECH
Trust Bank: Velocity over depth?
Atif Khan
August 7, 2025
PRODUCT
AI
TECH
CX Stars 2024: Indonesia Emerges as a CX Powerhouse
Syahirah Raffi
August 7, 2025
PRODUCT
AI
TECH
Experience-Led Selling: Why a Winning Sales Motion Should Feel Like Spotify
William Kiong Wai Lun
August 7, 2025
PRODUCT
AI
TECH
Why Telcos Need to “Un”Telco Themselves Before Becoming Techcos
Manoj Menon, Jayesh Easwaramony
July 23, 2025
PRODUCT
AI
TECH
How Ancient Wisdom and Modern AI Can Revolutionise Human Health
Chari TVT
July 23, 2025
PRODUCT
AI
TECH
“You Can’t Sell to Me”: Why Buyers Hold All the Power in B2B Sales
William Kiong Wai Lun
July 23, 2025
PRODUCT
AI
TECH
Podcasts as the hidden engine of customer loyalty- use cases, impact, and more
Harshit Gulati
July 15, 2025
PRODUCT
AI
TECH
E-commerce, Online travel fuel growth for Brunei Digital Economy
Simran Arunkumar
July 15, 2025
PRODUCT
AI
TECH
Your LLM Just Dialed In — Meet TLMs: The Telecom Brains Revolutionizing Networks
Shivam Setia
July 15, 2025
PRODUCT
AI
TECH
The Role of social media in digital customer experience management: Leveraging platforms effectively
Rinoo Rajesh
July 15, 2025
PRODUCT
AI
TECH
From Content Overload to Clarity: Fixing the Sales Fatigue
William Kiong Wai Lun
July 15, 2025
PRODUCT
AI
TECH
A Way to Remember, A Reason to Continue: Reimagining Sahabat-AI
Ghani Fakkar
July 15, 2025
PRODUCT
AI
TECH
Zus Coffee: Blending innovation and authenticity
Syahirah Raffi
July 15, 2025
PRODUCT
AI
TECH
Rae 2.0: Powering the Next Chapter of Enterprise Sales Excellence with CelcomDigi
William Kiong Wai Lun
July 15, 2025
PRODUCT
AI
TECH
Reimagining CX with DTOC: Use cases, impact, and what’s next
Harshit Gulati
July 15, 2025
PRODUCT
AI
TECH
Reimagining the Humble Bagel: How Popup Bagels Wins with Customer Journey Innovation
Manoj Menon
July 23, 2025
PRODUCT
AI
TECH
SBI hits a new high in profitability
Atif Khan
July 23, 2025
PRODUCT
AI
TECH
What High-Performing Reps Do That Your Tech Stack Isn’t Supporting
William Kiong Wai Lun
June 17, 2025
PRODUCT
AI
TECH
Journey to Mischief: The Labubu Phenomenon Redefining Plush
Varnika Goel
July 28, 2025
PRODUCT
AI
TECH
Optimizing Targeted Subsidies in Malaysia through Digital Integration
Chari TVT
June 17, 2025
PRODUCT
AI
TECH
The Cost of Poor Onboarding in B2B Sales
William Kiong Wai Lun
June 15, 2025
PRODUCT
AI
TECH
From Prompts to Payment: Agentic AI Is Here to Automate Checkouts
Priyanka Sharma
July 28, 2025
PRODUCT
AI
TECH
Sales enablement is failing—but what do top teams do differently?
William Kiong Wai Lun
July 28, 2025
PRODUCT
AI
TECH
How Google’s Project Astra and AI Search redefining context-aware CX
Harshit Gulati
June 15, 2025
PRODUCT
AI
TECH
The New Mission for Telcos: From Just Connecting to Powering AI
William Kiong Wai Lun
June 10, 2025
PRODUCT
AI
TECH
When brand promises fall short of customer expectations
Syahirah Raffi
June 10, 2025
PRODUCT
AI
TECH
Your AI Agent Is Brilliant — But It Might Also Be a Security Nightmare
Shivam Setia
May 30, 2025
PRODUCT
AI
TECH
Top 10 AI-powered IVR features in 2025
Harshit Gulati
May 30, 2025
PRODUCT
AI
TECH
AI-Driven Supervisor Efficiency: Revolutionizing Contact Center Management
Rinoo Rajesh
May 30, 2025
PRODUCT
AI
TECH
Journey innovation: The Jellycat Fish & Chips Experience
Manoj Menon
May 19, 2025
PRODUCT
AI
TECH
Introduction to the Model Context Protocol: Revolutionizing How AI Agents Use Tools
Revanth Regeti
May 16, 2025
PRODUCT
AI
TECH
Realizing the full promise of omnichannel: Your journey to true value
Rinoo Rajesh
May 16, 2025
PRODUCT
AI
TECH
KakaoBank: 3 power moves to unlock growth
Atif Khan
May 16, 2025
PRODUCT
AI
TECH
Inside Bank Mandiri’s Digital Strategy
Atif Khan
May 13, 2025
PRODUCT
AI
TECH
AI’s New Secret Weapon: Agent Protocols for Smarter Collaboration
Priyanka Sharma
May 16, 2025
PRODUCT
AI
TECH
How Much is Really Enough? A CX Lesson from Emirates
Manoj Menon
July 28, 2025
PRODUCT
AI
TECH
How top companies turn employee smiles into scalable success
Harshit Gulati
May 6, 2025
PRODUCT
AI
TECH
CIMB @ 100: Shaping the next century of growth
Atif Khan
April 28, 2025
PRODUCT
AI
TECH
HLB's digital drive
Atif Khan
April 25, 2025
PRODUCT
AI
TECH
The Evolving Journey of Sahabat-AI
Ghani Fakkar
April 23, 2025
PRODUCT
AI
TECH
Maybank’s 2025 Growth Plan
Atif Khan
April 21, 2025
PRODUCT
AI
TECH
Beginner's Guide to GraphQL: Setting Up Your Node.js Project with Ease
Gaurav Kumar
April 16, 2025
PRODUCT
AI
TECH
Graphql types
Gaurav Kumar
April 16, 2025
PRODUCT
AI
TECH
Implementing GraphQL Schemas
Gaurav Kumar
April 16, 2025
PRODUCT
AI
TECH
Graphql resolvers
Gaurav Kumar
July 15, 2025
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AI
TECH
12 Strategies to deliver outstanding organisational digital experience
Syahirah Raffi
April 16, 2025
PRODUCT
AI
TECH
Building Graphql API with Nodejs, Apollo server and MongoDB
Gaurav Kumar
April 16, 2025
PRODUCT
AI
TECH
Integrating authentication to Apollo Graphql server: JWT Authentication
Gaurav Kumar
April 16, 2025
PRODUCT
AI
TECH
Enhance graphql documentation with graphql schema descriptions
Gaurav Kumar
April 16, 2025
PRODUCT
AI
TECH
Empower Your GraphQL API Testing: A Step-by-Step Jest Guide
Gaurav Kumar
April 16, 2025
PRODUCT
AI
TECH
Build Real-time notification API with Apollo Server and GraphQL subscriptions
Gaurav Kumar
April 16, 2025
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AI
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Best Architecture Options for SaaS Platforms
Gaurav Kumar
April 16, 2025
PRODUCT
AI
TECH
Quick and Simple Method for Building a WebSocket Server in Node.js
Gaurav Kumar
April 16, 2025
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AI
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Reliable Background Task Execution using BullMQ and Node.js
Gaurav Kumar
April 16, 2025
PRODUCT
AI
TECH
What is Database Sharding and How Does It Work?
Gaurav Kumar
April 16, 2025
PRODUCT
AI
TECH
Building Robust Webhook Services in Node.js: Best Practices and Techniques
Gaurav Kumar
April 16, 2025
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AI
TECH
Automate Your API Testing: Integrate Postman with GitHub Actions for Seamless CI/CD
Gaurav Kumar
April 16, 2025
PRODUCT
AI
TECH
Ensuring API Reliability: Metrics, Tools, and Best Practices
Gaurav Kumar
May 8, 2025
PRODUCT
AI
TECH
Integrating Metrics and Analytics with Custom GraphQL Plugins : Enhance GraphQL APIs
Gaurav Kumar
April 16, 2025
PRODUCT
AI
TECH
OCBC Growth Roadmap 2025
Atif Khan
April 16, 2025
PRODUCT
AI
TECH
Using DataLoader to Batch and Optimize Database Queries in GraphQL
Gaurav Kumar
April 16, 2025
PRODUCT
AI
TECH
A Beginner's Guide to Effective Prompting
Revanth Regeti
May 13, 2025
PRODUCT
AI
TECH
Revolut’s next big move: AI, biometric ATMs, and digital mortgages
Atif Khan
June 19, 2025
PRODUCT
AI
TECH
Adobe AI orchestrator- decoding the buzz
Harshit Gulati
April 16, 2025
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AI
TECH
Building Sparky: My Journey of Creating a Hilariously Sarcastic AI with LLMs
Revanth Regeti
April 16, 2025
PRODUCT
AI
TECH
What If Your Customers Marketed You?
Varnika Goel
April 16, 2025
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AI
TECH
The Rise of AI in Contact Centers: The new rulebook to elevate customer experience
Rinoo Rajesh
April 16, 2025
PRODUCT
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TECH
What will fuel UOB’s growth in 2025
Atif Khan
April 16, 2025
PRODUCT
AI
TECH
Experiential Marketing in Consumer Goods: How Zappos, Chewy, and Lego Build Emotional CX
Harshit Gulati
April 16, 2025
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AI
TECH
How SBI’s Centre of Excellence will reshape project financing
Atif Khan
April 16, 2025
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TECH
Snapshot of Thailand's Banking Sector in FY-24
Priyasha Chugani
April 16, 2025
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AI
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Banking made a piece of Cake
Sanskruti Wani
April 16, 2025
PRODUCT
AI
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Indonesia FY-24: A comprehensive banking sector update
Priyasha Chugani
April 16, 2025
PRODUCT
AI
TECH
Harnessing cultural heritage to transform into a CX-driven nation
Syahirah Raffi
April 16, 2025
PRODUCT
AI
TECH
The Power of Experience: Trust Bank Singapore's remarkable journey to 1 million customers
Rashika Sethi
April 16, 2025
PRODUCT
AI
TECH
SCBX’s AI Shift: Banking on Data, Automation, and Digital Finance
Atif Khan
April 16, 2025
PRODUCT
AI
TECH
AI Takes the Helm: How MWC 2025 Redefined the Future of Telecom
Shivam Setiia
April 16, 2025
PRODUCT
AI
TECH
Agent AI Tools: Enhancing Productivity and Customer Experience
Rinoo Rajesh
April 16, 2025
PRODUCT
AI
TECH
MWC 2025: AI Takes the Driver’s Seat – Reinventing Connectivity, Networks, and Digital Experiences
Shivam Setia
July 15, 2025
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The Khairul Aming Phenomenon: How Authenticity Built Malaysia's Most Beloved Food Empire
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September 8, 2025
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Leveraging AI to optimize workflow automation in BPOs
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September 8, 2025
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Leading Strategic Growth in the Age of AI
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How AI is transforming the future of business operations in 2025
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September 1, 2025
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Enterprise AI Infrastructure: Navigating the Strategic Shift from Cloud Dominance to Hybrid Control
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September 1, 2025
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Uncovering the Wealth Gap: Why Hard Work Isn’t Always Fairly Rewarded
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August 26, 2025
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The Changing Era of Search: From Keywords to Conversations
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August 26, 2025
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Why traditional CX metrics don’t work for Gen Z (and what to track instead)
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August 26, 2025
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The End of the Race to Zero: Is a New Era Coming for Singapore’s Telecoms?
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Persistent SIM Binding for OTT Apps: India’s Security Masterstroke or a Privacy Disaster in the Making?
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GPT-5: OpenAI just rewrote the AI playbook — again
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CX Journal 2: We put Indonesia and Singapore’s immigration to the test - the surprises will shock you
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August 12, 2025
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Sovereign Cloud Wars: Is Airtel India’s David Against Global Goliaths?
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CX Journal #1: Frictionless Journeys and Playful Stays
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Trust Bank: Velocity over depth?
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CX Stars 2024: Indonesia Emerges as a CX Powerhouse
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Experience-Led Selling: Why a Winning Sales Motion Should Feel Like Spotify
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August 7, 2025
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Why Telcos Need to “Un”Telco Themselves Before Becoming Techcos
Manoj Menon, Jayesh Easwaramony
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How Ancient Wisdom and Modern AI Can Revolutionise Human Health
Chari TVT
July 23, 2025
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“You Can’t Sell to Me”: Why Buyers Hold All the Power in B2B Sales
William Kiong Wai Lun
July 23, 2025
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AI
TECH
Podcasts as the hidden engine of customer loyalty- use cases, impact, and more
Harshit Gulati
July 15, 2025
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AI
TECH
E-commerce, Online travel fuel growth for Brunei Digital Economy
Simran Arunkumar
July 15, 2025
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AI
TECH
The Role of social media in digital customer experience management: Leveraging platforms effectively
Rinoo Rajesh
July 15, 2025
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AI
TECH
A Way to Remember, A Reason to Continue: Reimagining Sahabat-AI
Ghani Fakkar
July 15, 2025
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AI
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Zus Coffee: Blending innovation and authenticity
Syahirah Raffi
July 15, 2025
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AI
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Reimagining CX with DTOC: Use cases, impact, and what’s next
Harshit Gulati
July 15, 2025
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Reimagining the Humble Bagel: How Popup Bagels Wins with Customer Journey Innovation
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July 23, 2025
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SBI hits a new high in profitability
Atif Khan
July 23, 2025
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Journey to Mischief: The Labubu Phenomenon Redefining Plush
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July 28, 2025
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Optimizing Targeted Subsidies in Malaysia through Digital Integration
Chari TVT
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From Prompts to Payment: Agentic AI Is Here to Automate Checkouts
Priyanka Sharma
July 28, 2025
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How Google’s Project Astra and AI Search redefining context-aware CX
Harshit Gulati
June 15, 2025
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The New Mission for Telcos: From Just Connecting to Powering AI
William Kiong Wai Lun
June 10, 2025
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When brand promises fall short of customer expectations
Syahirah Raffi
June 10, 2025
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Your AI Agent Is Brilliant — But It Might Also Be a Security Nightmare
Shivam Setia
May 30, 2025
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AI-Driven Supervisor Efficiency: Revolutionizing Contact Center Management
Rinoo Rajesh
May 30, 2025
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Realizing the full promise of omnichannel: Your journey to true value
Rinoo Rajesh
May 16, 2025
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AI
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KakaoBank: 3 power moves to unlock growth
Atif Khan
May 16, 2025
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AI
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Inside Bank Mandiri’s Digital Strategy
Atif Khan
May 13, 2025
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AI’s New Secret Weapon: Agent Protocols for Smarter Collaboration
Priyanka Sharma
May 16, 2025
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How Much is Really Enough? A CX Lesson from Emirates
Manoj Menon
July 28, 2025
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TECH
How top companies turn employee smiles into scalable success
Harshit Gulati
May 6, 2025
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CIMB @ 100: Shaping the next century of growth
Atif Khan
April 28, 2025
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HLB's digital drive
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April 25, 2025
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The Evolving Journey of Sahabat-AI
Ghani Fakkar
April 23, 2025
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12 Strategies to deliver outstanding organisational digital experience
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April 16, 2025
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April 16, 2025
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Using DataLoader to Batch and Optimize Database Queries in GraphQL
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April 16, 2025
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Revolut’s next big move: AI, biometric ATMs, and digital mortgages
Atif Khan
June 19, 2025
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Adobe AI orchestrator- decoding the buzz
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April 16, 2025
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What If Your Customers Marketed You?
Varnika Goel
April 16, 2025
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The Rise of AI in Contact Centers: The new rulebook to elevate customer experience
Rinoo Rajesh
April 16, 2025
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What will fuel UOB’s growth in 2025
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Experiential Marketing in Consumer Goods: How Zappos, Chewy, and Lego Build Emotional CX
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April 16, 2025
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How SBI’s Centre of Excellence will reshape project financing
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April 16, 2025
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Snapshot of Thailand's Banking Sector in FY-24
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April 16, 2025
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Banking made a piece of Cake
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April 16, 2025
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Indonesia FY-24: A comprehensive banking sector update
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April 16, 2025
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Harnessing cultural heritage to transform into a CX-driven nation
Syahirah Raffi
April 16, 2025
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The Power of Experience: Trust Bank Singapore's remarkable journey to 1 million customers
Rashika Sethi
April 16, 2025
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TECH
SCBX’s AI Shift: Banking on Data, Automation, and Digital Finance
Atif Khan
April 16, 2025
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AI Takes the Helm: How MWC 2025 Redefined the Future of Telecom
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April 16, 2025
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Agent AI Tools: Enhancing Productivity and Customer Experience
Rinoo Rajesh
April 16, 2025
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MWC 2025: AI Takes the Driver’s Seat – Reinventing Connectivity, Networks, and Digital Experiences
Shivam Setia
July 15, 2025
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ChatGPT 4.5: A Leap Forward, But Don’t Hold Your Breath for Perfection Just Yet
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July 28, 2025
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Building lasting customer relationships with emotional intelligence
Syahirah Raffi
April 16, 2025
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The Future of Work at DBS: AI-Driven Transformation
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April 16, 2025
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Building communities: Harley-Davidson and Red Bull cultivating devotion
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April 16, 2025
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Navigating payment alerts safely
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April 16, 2025
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Beyond the stethoscope: AI crafting future of healthcare
Harshit Gulati
April 16, 2025
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Reimagining a new payment wave
Rashika Sethi
April 16, 2025
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Touch 'n Go Digital’s winning recipe to outstanding CX
Syahirah Raffi
April 16, 2025
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Managing money is as exciting as playing Minecraft
Sanskruti Wani
April 16, 2025
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A comprehensive review of Thailand’s banks in Q3 FY-2024
Priyasha Chugani
April 16, 2025
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AI’s Next Battleground: OpenAI, Alibaba, and DeepSeek Race to Dominate the Model Wars
Priyanka Sharma
April 16, 2025
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The evolution of customer experience in 2025: AI reshapes the landscape
Shivanu Shukla
April 16, 2025
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AI
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Is the first satellite video call on smartphone a glimpse into telecom's future?
Manoj Menon, Simran Arunkumar
April 16, 2025
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Strategic insights from Q3 FY-2024: A deep dive into Malaysian banks
Priyasha Chugani
April 16, 2025
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AI
TECH
Toyota rolls out AI agents for design & engineering, O-Beya
Shivam Setia
May 15, 2025
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AI at the helm: Transforming the future of telecommunication industry
Harshit Gulati
April 16, 2025
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AI
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The Dawn of AI Assistants: OpenAI's Tasks Takes Productivity to the Next Level
Priyanka Sharma
April 16, 2025
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Will social media’s ‘Underconsumption Core’ trump overconsumption?
Syahirah Raffi
April 16, 2025
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Turning up the volume: How podcasts cultivate brand communities
Minyi Wei
April 16, 2025
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Neobanks Unplugged: How Playful Personalisation Revolutionises Digital Banking
Harshit Gulati
April 16, 2025
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OpenAI’s o3 and o3-mini New Models: End the Year with a Bang (Day 12 out of Day 12)
Dasha Azizah Afandi
April 16, 2025
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ChatGPT Powered Mac Apps (Day 11 out of 12)
Shivam Setia
April 16, 2025
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“Ring, Ring, AI Calling!” OpenAI Debuts 1-800-CHATGPT (Day 10 out of 12)
Priyanka Sharma
April 16, 2025
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API Glow-Up: OpenAI’s New Tools Are Every Developer’s Dream (Day 9 out of 12)
Dasha Azizah Afandi
April 16, 2025
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Revolutionising CX through the Metaverse
Aditya Narayan Chaudhuri
April 16, 2025
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AI Agents: My new digital colleague and secret weapon
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A Beginner's Guide to Effective Prompting
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Building Sparky: My Journey of Creating a Hilariously Sarcastic AI with LLMs
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