Events

The Khairul Aming Phenomenon: How Authenticity Built Malaysia's Most Beloved Food Empire

Leveraging AI to optimize workflow automation in BPOs

Leading Strategic Growth in the Age of AI

How AI is transforming the future of business operations in 2025

Enterprise AI Infrastructure: Navigating the Strategic Shift from Cloud Dominance to Hybrid Control

Uncovering the Wealth Gap: Why Hard Work Isn’t Always Fairly Rewarded

The Changing Era of Search: From Keywords to Conversations

Why traditional CX metrics don’t work for Gen Z (and what to track instead)

The End of the Race to Zero: Is a New Era Coming for Singapore’s Telecoms?

Persistent SIM Binding for OTT Apps: India’s Security Masterstroke or a Privacy Disaster in the Making?

GPT-5: OpenAI just rewrote the AI playbook — again

CX Journal 2: We put Indonesia and Singapore’s immigration to the test - the surprises will shock you

Sovereign Cloud Wars: Is Airtel India’s David Against Global Goliaths?

CX Journal #1: Frictionless Journeys and Playful Stays

Trust Bank: Velocity over depth?

CX Stars 2024: Indonesia Emerges as a CX Powerhouse

Experience-Led Selling: Why a Winning Sales Motion Should Feel Like Spotify

Why Telcos Need to “Un”Telco Themselves Before Becoming Techcos

How Ancient Wisdom and Modern AI Can Revolutionise Human Health

“You Can’t Sell to Me”: Why Buyers Hold All the Power in B2B Sales

Podcasts as the hidden engine of customer loyalty- use cases, impact, and more

E-commerce, Online travel fuel growth for Brunei Digital Economy

The Role of social media in digital customer experience management: Leveraging platforms effectively

A Way to Remember, A Reason to Continue: Reimagining Sahabat-AI

Zus Coffee: Blending innovation and authenticity

Reimagining CX with DTOC: Use cases, impact, and what’s next

Reimagining the Humble Bagel: How Popup Bagels Wins with Customer Journey Innovation

SBI hits a new high in profitability 

Journey to Mischief: The Labubu Phenomenon Redefining Plush

Optimizing Targeted Subsidies in Malaysia through Digital Integration

From Prompts to Payment: Agentic AI Is Here to Automate Checkouts

How Google’s Project Astra and AI Search redefining context-aware CX

The New Mission for Telcos: From Just Connecting to Powering AI

When brand promises fall short of customer expectations

Your AI Agent Is Brilliant — But It Might Also Be a Security Nightmare

AI-Driven Supervisor Efficiency: Revolutionizing Contact Center Management

Realizing the full promise of omnichannel: Your journey to true value

KakaoBank: 3 power moves to unlock growth

Inside Bank Mandiri’s Digital Strategy

AI’s New Secret Weapon: Agent Protocols for Smarter Collaboration

How Much is Really Enough? A CX Lesson from Emirates

How top companies turn employee smiles into scalable success

CIMB @ 100: Shaping the next century of growth

HLB's digital drive

The Evolving Journey of Sahabat-AI

12 Strategies to deliver outstanding organisational digital experience

OCBC Growth Roadmap 2025

Using DataLoader to Batch and Optimize Database Queries in GraphQL

Revolut’s next big move: AI, biometric ATMs, and digital mortgages

Adobe AI orchestrator- decoding the buzz

What If Your Customers Marketed You?

The Rise of AI in Contact Centers: The new rulebook to elevate customer experience

What will fuel UOB’s growth in 2025

Experiential Marketing in Consumer Goods: How Zappos, Chewy, and Lego Build Emotional CX

How SBI’s Centre of Excellence will reshape project financing

Snapshot of Thailand's Banking Sector in FY-24

Banking made a piece of Cake

Indonesia FY-24: A comprehensive banking sector update

Harnessing cultural heritage to transform into a CX-driven nation

The Power of Experience: Trust Bank Singapore's remarkable journey to 1 million customers

SCBX’s AI Shift: Banking on Data, Automation, and Digital Finance

AI Takes the Helm: How MWC 2025 Redefined the Future of Telecom

Agent AI Tools: Enhancing Productivity and Customer Experience

MWC 2025: AI Takes the Driver’s Seat – Reinventing Connectivity, Networks, and Digital Experiences

ChatGPT 4.5: A Leap Forward, But Don’t Hold Your Breath for Perfection Just Yet

Building lasting customer relationships with emotional intelligence

The Future of Work at DBS: AI-Driven Transformation

Building communities: Harley-Davidson and Red Bull cultivating devotion

Navigating payment alerts safely

Beyond the stethoscope: AI crafting future of healthcare

Reimagining a new payment wave

Touch 'n Go Digital’s winning recipe to outstanding CX

Managing money is as exciting as playing Minecraft

A comprehensive review of Thailand’s banks in Q3 FY-2024

AI’s Next Battleground: OpenAI, Alibaba, and DeepSeek Race to Dominate the Model Wars

The evolution of customer experience in 2025: AI reshapes the landscape

Is the first satellite video call on smartphone a glimpse into telecom's future?

Strategic insights from Q3 FY-2024: A deep dive into Malaysian banks

Toyota rolls out AI agents for design & engineering, O-Beya

AI at the helm: Transforming the future of telecommunication industry

The Dawn of AI Assistants: OpenAI's Tasks Takes Productivity to the Next Level

Will social media’s ‘Underconsumption Core’ trump overconsumption?

Turning up the volume: How podcasts cultivate brand communities

Neobanks Unplugged: How Playful Personalisation Revolutionises Digital Banking

OpenAI’s o3 and o3-mini New Models: End the Year with a Bang (Day 12 out of Day 12)

ChatGPT Powered Mac Apps (Day 11 out of 12)

“Ring, Ring, AI Calling!” OpenAI Debuts 1-800-CHATGPT (Day 10 out of 12)

API Glow-Up: OpenAI’s New Tools Are Every Developer’s Dream (Day 9 out of 12)

Revolutionising CX through the Metaverse

The Search War Begins: OpenAI’s Bold Strike at Google and Apple’s Dominance (Day 8 out of 12)

ChatGPT Projects: Your AI Workspace Awaits (DAY-7 out of 12)

OpenAI’s Voice and Vision Revolution: A Leap Forward or a Privacy Puzzle? (Day 6 out of 12)

Canvas x ChatGPT: Simplicity meets AI Power (Day 4 out of 12)

The AI Dream Team: Apple Intelligence Powered by ChatGPT (Day 5 out of 12)

Google Unveils Willow: A Milestone in Quantum Computing

Turbocharged Creativity: Sora is Now for Everyone (Day 3 out of 12)

OpenAI’s Reinforcement Fine-Tuning: Teaching AI to Think Like Experts (Day 2 out of 12)

From Insight to Impact: Digital Tools for Advancing Sustainability

OpenAI’s o1 Models: The Brainpower Boost AI Needed (Day 1 out of 12)

AI Agents: My new digital colleague and secret weapon

Introduction to the Model Context Protocol: Revolutionizing How AI Agents Use Tools

Beginner's Guide to GraphQL: Setting Up Your Node.js Project with Ease

Graphql types

Implementing GraphQL Schemas

Graphql resolvers

Building Graphql API with Nodejs, Apollo server and MongoDB